Loyalty Terms and Conditions
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Terms and Conditions
See below for full Terms and
Loyalty Matters card is issued by and remains the property of Capital Chemist.
Capital Chemist reserves the right to withdraw the card at any time and that
Capital Chemist will not be liable for any loss arising from the withdrawal of
the card at the sole discretion of Capital Chemist Pharmacy.
Chemist reserves the right to alter or amend the conditions of operation of the
Loyalty Matters program, or terminate the program at any time. No alteration,
amendment or termination will affect any discount vouchers which have been
issued at the time of any alteration, amendment or termination of the scheme.
Capital Chemist will not be liable for any loss resulting from the termination
of the scheme from the date that the termination notice is served by way of
notice in a Capital Chemist.
for and/or use of the Loyalty Matters card indicates acceptance of the rules
and terms and conditions of the Loyalty Matters program. Application for
a Loyalty Matters Seniors Card requires presentation of a valid senior’s
identification card. Loyalty Matters incorporates all senior’s discounts and no
additional discounts are available.
extent permitted by law, Capital Chemist will not be liable for any errors,
omissions, delays or disruptions in the operation of the Loyalty Matters
program and will not be liable for any loss resulting
from any errors, omissions, delays or disruptions in the operation of the
Loyalty Matters program.
Chemist reserves the right to adjust Loyalty Matters points accrued that have
resulted from operator error, computer error and/or fraud or any other reason
beyond the control of Capital Chemist.
Matters points are not transferable.
participants in Loyalty Matters must be residents of Australia or New Zealand.
Loyalty Matters card cannot be used as a credit, guarantee or proof of identity
It is the
Loyalty Matters member’s responsibility to notify Loyalty Matters
administration, or the staff at any Capital Chemist, of any change of address
or membership details of that member. Capital Chemist will not be liable for
any loss of points arising from the time taken to replace a lost or stolen
Loyalty Matters card.
10. Capital Chemist reserves the
right to charge an administration fee of $2.00 GST for any additional cards
issued for a member account.
11. The Loyalty Matters card is valid
at any Capital Chemist and participating affiliated Pharmacies.
12. To earn points for a transaction,
the Loyalty Card must be presented at the register at the time of the
transaction, otherwise the Loyalty member details cannot be captured and points
cannot be allocated. Points cannot be claimed for retrospective purchases.
13. Capital Chemist rewards points will
be earned for purchases made at Capital Chemist stores. Excluded items include prescription items (which are unable to be
discounted/credited under current health laws), gift cards, products advertised as
being excluded and products where the granting of points would be otherwise be
prohibited by law.
14. Loyalty Matters points never
expire subject to the other terms and conditions outlined here.
15. Points are earned on every dollar
spent. Part points are earned on part dollars spent. i.e a transaction of $17.81
will earn 17.81 points. Points earned are GST inclusive.
16. Bonus points will be offered on
selected merchandise from time to time.
17. Loyalty, in the form of Loyalty
Matters discount vouchers, will be issue at the point of sales in the form of a
receipt to customers who have accrued at least 100 loyalty points. The
qualifying loyalty point’s balances are calculated on each transaction.
18. Loyalty Matters will not be
responsible for the replacement of any Loyalty discount vouchers issued where
the voucher has been lost or damaged.
These may be replaced at the discretion of the Loyalty co-ordinator
should they have not been presented.
19. Loyalty Matters vouchers can be
used at any time, for any goods that the Capital Chemist has in stock at the
time of redemption, including prescription medicines. Loyalty Matters discount
vouchers cannot be exchanged for cash nor is change provided when purchases do
not exceed the value of the vouchers presented.
20. The redemption value of points is
five dollars per one hundred points. The redemption value of points may be
changed at the discretion of Capital Chemist at any time.
21. Loyalty Matters vouchers are
individually bar-coded for security reasons. Loyalty Matters discount vouchers
are transferable in that they may be redeemed by persons other than the member
who was issued the discount voucher. The system will not allow a voucher to be
presented more than once. Capital Chemist employees reserve the right to ask
for the loyalty card linked to the voucher to be shown at the time of
22. Loyalty Matters discount vouchers
will be issued with an expiry date of 90 days from the issue date. Capital
Chemist is not required to honour a voucher that has passed its expiry date.
23. The promoter of Loyalty Matters
is Capital Chemist Pty Limited Unit 163, Level 1 Element Apartments, 43 Eastlake Parade Kingston ACT 2604
24. Capital Chemist reserves the
rights, trademarks and copyrights of the Loyalty Matters Program including the
‘Loyalty Matters’ name, Loyalty Matters and all artwork, images and print copy
associated with the Loyalty Matters program.
As your local community pharmacy we know your privacy
matters. We are committed to ensure that
your personal information is handled in the appropriate matter and in
Personal details contained in your application allow us to:
Offer you appropriate products and services
Inform you of special offers and competitions from time to
Send you communication
Administer and facilitate your participation in the Loyalty
Enter you automatically into competitions
This information helps us identify you accurately. By accepting your Loyalty Matters Membership
card you consent to Capital Chemist and affiliated Pharmacies using your
personal information and contact you for purposes mentioned above or related
purposes and also to achieve those purposes, the information may be available
to organization providing service to us as well as the pharmacy where you
Your personal information is stored on a secure database.
You can request access to the information we hold about you
at any time by contacting the pharmacy where you registered.