Loyalty Matters FAQ
are the benefits of Loyalty Matters?
every $1 spent (on all but prescription items) 1 point is issued and after 100
points are collected a $5 voucher is issued that can be used on future
purchases. It is free to join and only takes a couple of minutes to sign up.
The program will also allow you access to special promotions in store and free
entry into competitions to reward you for shopping with us!
can I sign up?
can sign you up easily in store and issue your card straight away or you can
take an application form home and bring it back next time you in and we can
issue you your card then.
earn points on everything?
over the counter items may have points earned including items on promotion. By
law we cannot give points on prescription medications as these are already
subsidised by the government.
will my details be stored?
information given to us or collected by the Loyalty Matters program will be
stored securely and not sold on to any other party.
I use my points?
you have reached 200 points a $10 voucher will be printed and you can use this
on you next sale. Simple hand the voucher over and the money will be deducted
from the total sale.
earn/redeem points at any Capital Chemist Store?
The system is linked across all Capital Stores as well as Capital Chemist
affiliated stores, scan the QR code on the back of the card for store locations
or look up the website capitalchemist.com.au.
is recommended that voucher be used within 3 months after they are issued.
still get my seniors discount?
value our senior customers and to show you how important you are we have a
special senior’s loyalty matters card. It is loaded with a bonus feature where
2 points are issued for every $1 spent, allowing you to reach your voucher
level quicker. This will replace the seniors discount previously issued as it
is an equivalent discount.
partner/children add points to my card?
at the time your card is issued you are also given 2 key ring cards that you
can distribute to family members for them to use if they are make purchases in
if I lose my card?
cards can be issued for a small fee. If you have just forgotten to bring it
into store with you we can manually search the system for you and add points to
if I lose my voucher?
system will store the vouchers earned so if a voucher is misplaced we can call
it up at the time of the sale and deduct the points from the sale. The system
will then mark the voucher a used so if you locate the voucher is cannot be
change my contact details or have an enquiry who should I contact?
of the capital chemist or affiliated stores will be able to help with any
enquiry you may have about the Loyalty Matters Program. For contact details go
to the capitalchemist.com.au website.
keep my card here at the pharmacy?
that you can access the program at any Capital or affiliated store it is
easiest if you carry your card and show it each time you shop.
cancel at any time?
Yes, simply complete
the loyalty matters unsubscribe form and return this along with
your card to our friendly staff at your local Loyalty Matters Pharmacy and your
membership will be deactivated.
Australia Post acknowledges the Traditional Custodians
of the land on which we operate, live and gather as employees, and recognise
their continuing connection to land, water and community. We pay respect to
Elders past, present and emerging