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Mission Statement, Vision and Values and Code of Conduct

Mission Statement

At Capital Chemist we are committed to providing outstanding pharmaceutical health services in the local community where our vision, values and customer focus drive everything we do.

Vision and Values

"We know what matters"

1. Our team matters

  • We join together to achieve success for members of the Capital Chemist group
  • We support and encourage one another 
  • We provide a network that stimulates and encourages learning, growth and prosperity
  • Our enthusiastic customer focus sets us apart

2. Health solutions matter

  • We provide professional health solutions
  • Our well trained staff has access to cutting edge health information
  • We inform our community that we provide solutions 

3. Customers matter

  • We exist to serve our customers
  • We create a friendly and supportive relationship with our community
  • We are passionate about creating an outstanding shopping experience 
  • We deliver a consistently high standard for customer service
  • We offer value and we reward our loyal customers

4. Leading the way matters

  • We have the courage to think differently
  • We are innovative 
  • We are the market leader in what we do

5. Being determined to deliver matters

  • We do what we say we're going to do
  • We are responsive to the needs of our community
  • We are committed to excellence

Code of Conduct

Policy

Our Mission: At Capital Chemist we are committed to providing outstanding pharmaceutical health services in the local community where our vision, values and customer focus drive everything we do.

The following Code of Conduct is designed to allow Capital Chemist to preserve its long standing reputation for integrity and credibility with our communities, customers, staff, suppliers and service providers.

This Code applies to our in-store teams, our owners, our head office team and any third party service provider.

This code will be reviewed at least annually by the Pharmacy Services Management Team.

We will

  1. Work together respectfully and collaboratively to deliver the best outcomes for customers and for Capital Chemist
  2. Adopt and promote the Mission, Vision and Values of Capital Chemist in all dealings with our communities, customers, staff, suppliers and service providers.
  3. Be fair and will act with honesty and integrity and in accordance with governing law and professional standards
  4. Take responsibility for our decisions and actions
  5. Have the courage to think and act boldly and to find better ways of doing things
  6. Pursue personal, professional, team and business excellence